China Taught Me That Business Is Personal
In 2008, at the age of 21, I finished my degree in Psychology from the University of Florida and bought a one-way ticket to China. During my time at UF, I contributed to academic research on cognitive training in older adults, which was later published in peer-reviewed journals.
At the time, I had no marketable skills, no idea what I wanted in life, and no desire to work for a corporation, so I got a job teaching English because it was the easiest path to take that gave me enough money to live frugally and still travel often.
But I also knew that if nothing else, I needed to learn Mandarin, so I taught English during the day, and taught myself Mandarin after work.
Over the next 5 years, as I became fluent in Mandarin, I also learned to appreciate how Chinese people hustle much harder than Americans do, and that rubbed off on me (which became the first hints of my entrepreneurial bug).
What I noticed was that Chinese business culture is deeply relational in a structured, hierarchical, conscious way (they call it "face"). Everything people do causes one or more of these things to happen, and the vast majority of foreigners are completely oblivious to it:
- gains face (make yourself look good)
- gives face (makes another person look good)
- loses face (makes someone or themselves look bad)
- saves face (prevents the loss of face from occurring)
While this isn't so pronounced in Western culture, that doesn't mean it doesn't occur.
The fundamental truth is that people do business with people they trust, and trust is built through time, through presence, through showing that you understand their world.
And if you can figure out how face works, you can learn to understand how you are motivated (and how other people are motivated), you can use it to better understand how to work well with others in a way that is mutually beneficial.
My experience living across cultures was so transformative that I later wrote three books: "Succeeding in China," "Succeeding in America," and "China Survival Guide" to help others navigate the complexities of cross-cultural business and expat life.
